DEVICE CONFIGURATION AND MANAGEMENT

This instructor-led Device Configuration and Management (INF-103) course is a fundamental level course, aiming to prepare students for success in an IT Tech Support Specialist role. The course will equip students with the knowledge and skills to perform initial device setup and ongoing support to ensure smooth and secure operations of IT devices. Upon completion of the course, students should be able to independently install and configure Windows, manage applications and periphery, manage data on various types of storage, keep devices secure by taking preventive and reactive measures, and perform troubleshooting.

Created by

Watt Fiedin Adams

Hours

0 Enrolled

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English

Last updated

Sun, 05-Oct-2025

Course description

Candidates for this exam have fundamental knowledge of computer hardware, connections, operation, and management. Candidates should have hands-on experience with Windows 10 or Windows 11 installation and configuration, network connections, application and peripheral device management, data access and management, and basic device security in a Windows business environment. Candidates should have at least 150 hours of instruction or hands-on experience with Windows device configuration and management.

What will I learn?

  • Perform Windows custom installation and upgrade, and subsequent configuration, including user account and desktop settings setup
  • Manage Windows applications and features, distinguish between peripheral connection types
  • Define cloud storage, manage file sharing and permissions, perform backup and restore, define data access and retention policies
  • Manage device security, both preventive and reactive
  • Troubleshoot operating systems, applications, and devices

Requirements

  • Laptop or Desktop
  • Internet
  • Experience with the Windows operating system and main Microsoft applications
  • Basic understanding of main peripheral connection types
  • Experience with basic data access, storage and sharing operations
  • Basic understanding of device security and the main security threats
  • Basic understanding of device, operating system, and application troubleshooting

Frequently Asked Question

Configuration management is the practice of systematically identifying and tracking IT assets, their status, and relationships among them. The right network configuration provides IT with the processes to control changes to components or parameters.

Configuration management is a discipline that gives precise control over the project's assets allowing managers to: specify the versions of products in use and in existence and hold information on their status, who owns them and relationships between them.

First, Plan. Configuration management begins at the beginning of the project when you're putting together you project management plan. ... Next, Identify Config Items. ... Control Your Records. ... Status Accounting. ... Finally, Audit.

A variety of tools and techniques can be used to ensure control and consistency across project assets. These tools support the four major activities of configuration management: identification, control, status accounting, and auditing.

There are two key types of configuration management approaches: the push model and the pull model. Pull Model: Here, devices, machines and applications (considered as nodes) get updated dynamically based on configurations present in a configuration server.

Your CMDB stores information on the configuration of items like hardware, software, systems, facilities, and even personnel. This configuration data can include interdependencies between items, the history of changes to each item, and class and attributes—such as type, owner, and importance—for each item.

Software configuration management (SCM) provides a structured framework for managing code, people, processes, and technologies in software development and IT operations. It includes version control, change management, auditing, and compliance.

This SSG covers the 5 key elements of configuration management: Configuration management and planning. Configuration identification. Configuration control. Configuration status accounting. Configuration verification & audits.

Watt Fiedin Adams

I am a Ghanaian businessman living in Accra. I am married to Hannah Watt Fiedin (Mrs.) and father to Godstime Watt Fiedin. I am very passionate about Entrepreneurship and aim at creating jobs for the youth. I like teaching and creating teaching contents for others to use. Jesus is my Mentor and Inspiration.

I am a Ghanaian/American businessman living in Accra and father to Godstime Watt Fiedin.I am very passionate about Entrepreneurship and aim at creating jobs for the youth.I like teaching and creating teaching contents for others to use.Jesus is my Mentor and Inspiration. - 18 years of teaching experience in French Language.- 3 years in Economic Business- 3 years Certified Interpreter/Translator, World Vision International, Ghana, West Africa Region & Global Center- 2 years Certified Translator, HIPPO Transport Ltd.- 3 years of French/English book Authorship.- 1 year as President of the Online Linguistics Trainers Association, Ghana.- 3 years as Chief Executive Officer, WATT Group of Companies- Director, WATT E-School of Languages- President, Online Linguistics Trainers Association, Ghana- President, WATT Xpress Ltd.- Co-founder, Gallery Products Ghana Ltd.- CEO, WATT Publications Ltd.- Interpreter, Lausanne Movement- Co-founder, WATT E-School- C. E. O. / Founder - WATT Professional Studies LLC- Test Administrator (PSI & Pearson VUE)
View profile

GH₵3300

GH₵3500

Lectures

26

Skill level

Advanced

Expiry period

6 Months
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PHYSICAL ADDRESS

29 Ayabeng Avenue, Adenta Housing Down Container off Aviation Road Opposite H & M Supermarket Accra Adenta, GH 00233

PRINCIPAL PLACE OF BUSINESS

1309 Coffeen Avenue STE 1200
Sheridan Wyoming 82801

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