| Expiry period |
6 Months |
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| Made in |
English |
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| Last updated at |
Sun Oct 2025 |
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| Level |
Advanced |
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| Total lectures |
26 |
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| Total quizzes |
0 |
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| Total duration |
Hours |
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| Total enrolment |
0 |
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| Number of reviews |
0 |
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| Avg rating |
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| Short description |
This instructor-led Device Configuration and Management (INF-103) course is a fundamental level course, aiming to prepare students for success in an IT Tech Support Specialist role. The course will equip students with the knowledge and skills to perform initial device setup and ongoing support to ensure smooth and secure operations of IT devices. Upon completion of the course, students should be able to independently install and configure Windows, manage applications and periphery, manage data on various types of storage, keep devices secure by taking preventive and reactive measures, and perform troubleshooting. |
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| Outcomes |
- Perform Windows custom installation and upgrade, and subsequent configuration, including user account and desktop settings setup
- Manage Windows applications and features, distinguish between peripheral connection types
- Define cloud storage, manage file sharing and permissions, perform backup and restore, define data access and retention policies
- Manage device security, both preventive and reactive
- Troubleshoot operating systems, applications, and devices
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| Requirements |
- Laptop or Desktop
- Internet
- Experience with the Windows operating system and main Microsoft applications
- Basic understanding of main peripheral connection types
- Experience with basic data access, storage and sharing operations
- Basic understanding of device security and the main security threats
- Basic understanding of device, operating system, and application troubleshooting
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