Terms and Conditions

Please read these Terms of Service (hereinafter - the “Terms”) carefully before using the WATT E-School Platform and/or Services (as defined below). If you do not accept these Terms in their entirety, Ltd. including the agreement to arbitrate on an individual basis any claims between you and WATT E-School, Ltd. (referred to as “WATT E-School”, “we”, and “us”), a corporation registered and organized under the laws of the Republic of Ghana, you must not access or use the WATT E-School Platform.
 
1.    GENERAL INFORMATION
 
1.1.    Terms of Service

These Terms describe the terms and conditions applicable to your access and use of the website, located at www.watteschool.com, and its sub-domains (the “Website”), related software (collectively with the Website, the “WATTeLive Platform”).
Use of the Services is subject to these Terms and any other rules or policies published on the Website or otherwise made available to you by WATT E-School.
You understand that by creating an account on the WATT E-School Platform, you enter into a legally binding contract with WATT E-School with effect from this date and indicate your unconditional acceptance of these Terms.
These Terms, as well as Refund and Payment Policy, Privacy Policy, Cookies Policy, and any service-specific terms as made available in the Legal Center, are legally binding agreements governing the relationship between WATT E-School and any User (as defined below) or visitor of the WATT E-School Platform. As a User or a visitor of the WATT E-School Platform, the collection, use, and sharing of your personal data are subject to the Privacy Policy and Cookie Policy, as may be amended from time to time.

 1.2    WATT E-School Services
 You may access and use the WATT E-School Platform as: (i) a registered user seeking online language teaching and tutoring services by using the WATT E-School Platform or other tools made available by WATT E-School (the “Student”); (ii) a registered user providing online language teaching and tutoring services via the WATT E-School Platform or other tools made available by WATT E-School (the “Tutor”); or (iii) a visitor of the Website, Ltd. including the WATT E-School Blog.

Throughout these Terms, “you” or “your” may refer as applicable to the Student, the Tutor, or a visitor accessing or using any of our Services (each the “User”).

WATT E-School Services Ltd. includes access to the WATT E-School Platform for Students and Tutors, to connect for online language teaching and tutoring services, facilitation of payments between Students and Tutors, and customer support and related services (the “Services”). WATT E-School does not provide language teaching and tutoring services. All available teaching and tutoring services on the WATT E-School Platform are provided according to the services' specific terms outlined in the Legal Center.
You are responsible for obtaining and paying for any equipment and Internet service necessary to access the Services. We may alter, suspend, or discontinue the WATT E-School Platform or the Services in whole or in part, at any time and for any reason, without notice. The WATT E-School Platform may also become unavailable periodically due to maintenance or malfunction of computer equipment or other reasons. We may provide access to third party services and products from time to time or to our own products or Services. You acknowledge that the WATT E-School Platform is evolving and that the form and nature of the Services may change from time to time without notice to you.

1.3.    Amendments to these Terms
 
We reserve the right to amend or modify Terms at any time, by posting a revised version on the Website and by notifying you through the WATT E-School Platform, or via the email address associated with you in case of material change hereto. The latest version is published on this page.

We encourage you to check this page regularly. If you do not agree with the amendments to these Terms, you have the right to terminate these Terms by discontinuing your use of the Services and providing a termination notice to WATT E-School or deleting your account. By continuing to use the Services following the amendment of these Terms, you consent to be bound by the Terms as amended.

 2.    OBLIGATIONS
 
2.1     Services Eligibility

 Services are available only to and may only be used by individuals who are 18 years and older and who can form legally binding contracts under applicable law. Individuals under the age of 18 but not younger than the age of 13 can use our Services only in conjunction with and under the supervision of a parent or a legal guardian. The parent or the legal guardian shall at all times be responsible for any and all activities related to the use of the Services by the aforementioned individuals.

You agree and confirm that you will not allow any individual younger than the age of 13 to use the Services.

 2.2    Verification
 
WATT E-School may request a Tutor to provide a government-issued ID (passport, driver’s license, etc.) and the documents confirming the claimed educational credentials (educational background documents, such as diplomas, certificates, etc.). The Tutor will be asked to upload a copy of the Tutor’s government-issued ID and their educational document(s). As a Tutor passes the verification procedure, a special badge is added to the Tutor’s profile, and the uploaded copies of the documents get deleted from our servers.

WATT E-School does not endorse or make any representations or warranties regarding the accuracy, completeness, and reliability of any information provided by the Tutor within the verification procedure.

WATT E-School cannot confirm that each User is who they claim to be. You agree and understand that you assume all risks when using the Services, including without limitation any and all of the risks associated with any online or offline interactions with other Users.

When interacting with other Users, you should exercise caution and common sense to protect your personal safety and property, just as you would when interact with other people you don’t know. Neither WATT E-School nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any User of the Services. WATT E-School, its affiliates, and licensors will not be liable for any claim, injury, or damage arising from or in connection with your use of the Services.

 2.3         Consumer Reports
 WATT E-School may or may not utilize third-party consumer reporting agencies that perform, among other things, criminal background checks, sex offender registry checks, motor vehicle records check, credit checks, and identification verification (“Consumer reports”). WATT E-School does not endorse or make any representations or warranties regarding the reliability of such Consumer reports or the accuracy, timeliness, or completeness of any information in the Consumer reports. WATT E-School does not independently verify information in the Consumer reports.

You hereby consent to WATT E-School collecting, using, and disclosing the information in the Consumer reports. You understand and agree that WATT E-School may, in its sole discretion, review and rely on the information in the Consumer reports in deciding whether to suspend or terminate a User account or to investigate a complaint about a User, but that WATT E-School shall not be responsible or liable in any way in the event that any information in the Consumer reports about any person, including without limitation any User, is not accurate, timely or complete. Users who are the subject of Consumer reports may contact the third-party consumer reporting agency to dispute such information's accuracy, timeliness, or completeness. WATT E-School reserves the right to suspend and/or terminate a User account based on the information in the Consumer reports or for any other reason at WATT E-School’ sole discretion.

 2.4    Privacy
 You may use the WATT E-School Platform without providing personally identifiable information. When using the Services, you may be requested to provide your personal data. To learn more about our privacy practices, please refer to WATT E-School Privacy Policy.

 2.5    Payment
 
Payment processing on the WATT E-School Platform is provided by third-party payment processors including but not limited to PayStack, allowing us to:
(a)     bill the Students in lieu of directly processing your credit/debit card information;

(b)    enable payouts to the Tutors.

For the avoidance of doubt, payment made by the Student to WATT E-School shall satisfy the Student’s obligation with respect to the payment to the Tutor for the tutoring services provided via the WATT E-School Platform.
Please review the additional payment terms as specified in the Refund and Payment Policy.
More details on the security of your payment and billing information may be found in our Privacy Policy.

We use third-party payment processors PayStack to bill you as Students in lieu of directly processing your credit/debit card information and PayStack to enable payouts to the Tutors. Please read more on how the security of your payment and billing information is handled in our Privacy Policy.
For the avoidance of doubt, payment made by the Student to WATT E-School shall satisfy the student’s obligation with respect to the payment to the Tutor for the tutoring services provided via the WATT E-School Platform.

We also use third-party payment processors (PayStack) to enable payouts to the Tutors.

Please check the additional payment terms specified in the Refund and Payment Policy.

2.6     Refund
 WATT E-School strives to ensure a clear understanding of the financial relations between Students and Tutors with respect to the Services we provide. Please check our Refund and Payment Policy to find out more about how we handle refunds. To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.

 3.    RIGHTS AND LIMITS
 
3.1.     Your Right to Use the WATT E-School Platform

In case you are a Student, WATT E-School hereby grants you, on the Terms set forth herein, a non-transferable, non-sublicensable, non-exclusive, limited right to access and use the WATT E-School Platform solely for your non-commercial personal use. In case you are a Tutor, WATT E-School hereby grants you, on the Terms set forth herein, a non- transferable, non-sublicensable, non-exclusive, limited right to access and use the WATT E-School Platform solely for the provision of the tutoring services to the Students.

You agree not to view, copy, or procure content or information from the WATT E-School Platform by automated means or extract data or other materials from the WATT E-School Platform (except as may be a result of the standard search engine or Internet browser usage) unless formally authorized by WATT E-School under separate written agreement.

You agree not to inquire about the engagement of or to engage Tutors to complete assignments, write papers, take quizzes, or otherwise do work on your behalf. Further, you agree not to use the Services for any purpose that violates the academic honesty policy or other conduct policies of your school, university, academic institution, or workplace.

No WATT E-School materials made available to you as part of the Services may be copied, reproduced, modified, republished, downloaded, uploaded, posted, transmitted, or distributed in any form or by any means without WATT E-School’ prior written permission or as expressly provided in these Terms.

You may not share or transfer your account credentials with any third party.

 3.2.     Your Account
 
Certain of our Services are reserved for registered users only. To become a registered user, you must create a Student or Tutor account on the WATT E-School Platform. You agree that you are responsible for protecting your account credentials from unauthorized use, and you are responsible for all activity that occurs under those account credentials. You agree to notify us immediately if you believe that any of your account credentials have been or may be used without your permission so that appropriate action can be taken.

You may use the Website and its features without being a registered user. This shall not preclude the application of these Terms and other WATT E-School’ rules and policies applicable to your use of the Website including but not limited to when you interact with the Website.

You may not (i) create more than two accounts (one as a Tutor and one as a Student) to access the WATT E-School Platform, (ii) share your account credentials with any third party, or (iii) transfer your account to any third party. WATT E-School is not responsible for any loss or damage caused by or expense incurred by you as a result of your failure to safeguard your account credentials. You agree that you shall not rent, resell, or remarket the WATT E-School Platform or provide access to the Services to any third party.

When you create an account on WATT E-School, we may collect certain personal data directly from you, or if you create your account using a third-party service (Facebook, Google, Apple), we may collect personal data about you from the third-party service (your username or user ID associated with that third-party service). By choosing to create an account using a third-party service, you authorize us to collect the personal data necessary to authenticate your account with the third- party service provider.

You may select a profile photo or connect your Google or Facebook account to be displayed within your Student account. Please be advised that the provision of your photo is not obligatory to use our Services. You may edit your account at your sole discretion. The security of any personal data you choose to share within your account is subject to our Privacy Policy.

When you create a Tutor account, it is obligatory to provide your profile photo and the video introduction.

You may edit your account at your sole discretion. Adding more details to your Tutor account may help you get the most out of your use of the Services, for instance, find more Students. Therefore, it is your choice whether to include additional information within your account or not, such as country, language skills, education, and work experience. The security of any personal data you choose to share within your account is subject to our Privacy Policy.

 3.3.     Direct Interactions
 
WATT E-School does not take part in direct interactions between Students and Tutors except when we consider it advisable:

(a)     to ensure compliance with these Terms;

(b)    to improve our Services; or

(c)     as stated in our Refund and Payment Policy.

WATT E-School does not have control over the services provided by the Tutors, any reviews or ratings provided by the Students, or any User acts and omissions.

3.4.     Representations and Warranties
Tutor-Specific Representations

 If you use the Services as a Tutor:

(i)      you will provide the tutoring services in accordance with these Terms and other policies set forth by WATT E-School and made available to you via email or by posting on the Website;

(ii)     you will provide the tutoring services in accordance with laws and regulations applicable in the state or country where you are providing the tutoring services;

(iii)    you are solely responsible and fully liable for any violation of any local laws and regulations that apply to your provision of the tutoring services;

(iv)    you will provide the tutoring services with reasonable care and skill and in accordance with generally recognized practices;

(v)     you have obtained all registrations, certifications, licenses, and other documentation that are required in the applicable jurisdiction for providing the tutoring services. It is your obligation to maintain the validity of all aforementioned documentation;

(vi)    you will not provide tutoring services to the Students outside of the WATT E-School Platform, receive payments from the Students directly, or encourage or solicit payment from the Student directly or through any channels other than those provided by WATT E-School;

(vii)   you acknowledge and agree that WATT E-School may advertise tutoring services that you provide via the WATT E-School Platform without any additional payment or obligation to you;

(viii)  you acknowledge and agree that WATT E-School may improve the video you provided for your account. The improvements can be made by editing the video, adding the WATT E-School logo to the video, improving the quality of sound in the video, and publishing the video on WATT E-School social media accounts with adding the description and link to the Tutor’s profile.
 
Student-Specific Representations

 If you use the Services as a Student:

(i)      you agree to honor the commitments you make to the Tutor via the WATT E-School Platform;

(ii)     you agree that you will not circumvent or manipulate the fee structure, the billing process, or fees owed to WATT E-School or the Tutor; and

(iii)    you agree to use good faith efforts to interact with the Tutors.

 3.5.     Tutors’ Introduction Video and Profile Photo
 
Tutors grant WATT E-School the rights to use Tutor’s introduction video, name, and profile photo for marketing, advertising, or promotional purposes, including but not limited to publishing on social media channels, video hosting, and streaming services, such as YouTube, Vimeo, Facebook, or others, as to ensure accessibility and visibility to the Students.

You may always request to remove any introduction videos published on social media channels, video hosting, and streaming services by writing to support@watteschool.com.

3.6.     Tutors’ Ranking
 
WATT E-School uses many pieces of information in order to show the Student the Tutors that best match the Student’s preferences. The order in which Tutors are displayed depends on a number of factors including but not limited to, the following:

·           the subject the Student is searching for;

·           the country of the Student;

·           the Student’s preferred language on the WATT E-School Platform;

·           the time zone of the Student;

·           the overlap in standard business hours between the Tutor and Student’s time zones;

·           the overall availability of time slots on a Tutor’s calendar;

·           the past performance of a Tutor in helping their Students achieve their learning goals;

·           the Tutor profile information, including its completeness and the quality of the profile photo and introduction video;

·           how responsive the Tutor is to the Students’ messages;

·           the Student reviews and ratings;

·           Student’s learning history on the WATT E-School Platform.

 3.7.     User Complaints
 
If a User has a complaint about Services, they should contact WATT E-School at complaint@watteschool.com with the subject line ‘Formal Complaint’ (the “Complaint”), providing as much detail as possible about the Complaint. WATT E-School shall respond to the User confirming receipt and shall investigate the matter. Upon receiving the Complaint, WATT E-School customer support shall investigate the Complaint internally, taking into account the importance and complexity of the issue or issues raised.

If the Complaint relates to a specific WATT E-School employee, another WATT E-School representative will help with the investigation in their place.

WATT E-School shall respond to the User with its findings in response to the Complaint, and, where applicable, with a suggested solution.

3.8.    Lesson Recording
 
You acknowledge and agree that, from time to time, WATT E-School may record videos of your lessons. This recording is intended solely for the purpose of ensuring the quality of the Services. Recordings will not be shared externally, used for individual targeting, or used for any sales, marketing, or other promotional purposes.

By using the Services, you agree and give consent for such recordings that is gratuitous, unsolicited, and without restriction. You agree that WATT E-School may use these recordings without fiduciary or other obligation and without any additional compensation.

You may opt out of any recordings of your lessons or request to remove any existing recordings by writing to support@watteschool.com.

Tutors
The Tutor Referrer will be entitled to receive a referral bonus for every purchase the Referee makes. The referral bonus can be withdrawn as cash. The referral bonus amount for the Tutor Referrer and Referee is subject to change.

3.9.     Limits
 
While using the Services, you agree to abide by the User Code of Conduct.

4.     LINKS TO THIRD-PARTY WEBSITES
 
The WATT E-School Platform may contain links to non-WATT E-School websites. These links are provided to you as a convenience and/or ancillary to the Services, and WATT E-School is not responsible for the content of any linked website. Any non-WATT E-School website accessed from the WATT E-School Platform is independent from WATT E-School, and WATT E-School has no control over that website’s content. In addition, a link to any non-WATT E-School website does not imply that WATT E-School accepts any responsibility for the content or use of such a website. Use of any third-party website is subject to its terms of service and privacy policy. We request that the Users exercise caution and good judgment when using third-party websites.

5.     ADVERTISEMENT
WATT E-School may run advertisements and promotions sponsored by third parties on the WATT E-School Platform.
WATT E-School may display advertisements on non-WATT E-School websites to promote the tutoring services you provide via the WATT E-School Platform and help you generate more Student leads.

6.     NO IMPLIED ENDORSEMENTS
 In no event shall any reference to any third party or third-party product or service be construed as an approval or endorsement by WATT E-School of that third party or of any product or service provided by a third party. WATT E-School does not endorse, warrant, or guarantee any product or service offered by any third party and will not be a party to or in any way monitor any transaction involving any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you are responsible for exercising caution and good.

7.       RELATIONS BETWEEN WATT E-SCHOOL AND USERS
Providing the Services WATT E-School is acting as an on-demand intermediary connecting Students and Tutors and providing the tools to facilitate the tutoring services. You acknowledge and agree that WATT E-School is a technology services provider that does not provide online tutoring services or functions as a language learning school.

WATT E-School does not serve as an employer of any User unless separately subject to a signed, written employment contract signed by both the User and WATT E-School. Users may use the Services only for the provision and receipt of the tutoring services subject to these Terms.

The Services provide connection to Tutors who are willing to be engaged by Students as independent contractors. As independent contractors, each Tutor decides when and how often the Tutor will be available to provide the tutoring services to Students. Each Tutor controls the methods, materials, content, and all aspects of the tutoring services. The Services allow Tutors to create subject-specific tutoring services, for a certain number of hours.

Students are responsible for selecting the Tutor suitable for their learning goals. Students should check each Tutor's self-reported credentials, education, and experience, as well as reviews from other Students. Each Tutor has the sole discretion to accept or decline a request for the tutoring services, as well as continue or discontinue a tutoring relationship with any Student.

Tutors may and, in fact are expected to perform the tutoring services for others or do other types of work (either as an independent contractor or employee or other) while these Terms are in effect, including with WATT E-School’s competitors if desired, provided that such other activities do not result in the Tutor’s violation of the Terms.

 8.       NOTIFICATIONS
Unless you otherwise indicate in writing, WATT E-School will communicate with you by email, regular mail or by posting communications on the WATT E-School Platform. You consent to receive communications from us electronically, and you agree that these electronic communications satisfy any legal requirement that such communications be in writing. You will be considered to have received a communication when we send it to the email address you have provided to WATT E-School within your account or when we post such communication on the WATT E-School Platform. You should keep your email address updated in your account and regularly check this Website for postings. If you fail to respond to an email message from WATT E-School regarding the violation, dispute, or complaint within 2 (two) business days, we will have the right to terminate or suspend your account.

9.       TERMINATION
Other than Tutors, we may terminate any User’s access to the WATT E-School Platform in our sole discretion, for any reason and at any time, with or without prior notice. It is our right to terminate Users who violate these Terms, as deemed appropriate in our sole discretion.

We may terminate a Tutor’s use of the Services (i) immediately for failure to comply with the Terms, including User Code of Conduct, which considers a material breach of the agreement;

(ii) for other cause, including, but not limited to, sexual or other unwelcome harassment, threats or intimidation, fraud, falsification of documents or qualifications; or (iii) upon 30 days’ advance written notice for any reason.

In case you haven’t logged into your WATT E-School account for more than 180 days your account will be suspended, and your remaining balance will expire.

Even after your right to use the Services has been terminated or suspended, these Terms will remain enforceable against you.

10.    INTELLECTUAL PROPERTY RIGHTS
 
All intellectual property in the design and layout of the WATT E-School Platform and the material and information published on the Website pages or within the WATT E-School Platform functionality belongs to and is vested in WATT E-School or its licensors. You may not copy any part of the WATT E-School Platform or otherwise do anything in relation to any part of the WATT E-School Platform. You may not otherwise use or reproduce any of the WATT E-School Platform or the material contained within it in any manner other than those listed above without first obtaining the prior written permission of WATT E-School.

11.    CONFIDENTIALITY
 
You may obtain direct access via the Services to certain confidential information of WATT E-School, its affiliates or Users including but not limited to personally identifiable information, technical, contractual, product, program, pricing, marketing and other valuable information that should reasonably be understood as confidential (“Confidential Information”). You agree to hold Confidential Information in strict confidence and not use the Confidential Information except for the purposes set forth in these Terms and not disclose such Confidential Information to any third party. All right, title and interest in the Confidential Information remains with WATT E-School, its affiliates and its Users. No obligation is imposed upon you with respect to Confidential Information that you can establish by legally sufficient evidence: (a) you possessed prior to your receipt from WATT E-School, without an obligation to maintain its confidentiality; (b) is or becomes generally known to the public through no act or omission by you, or otherwise without violation of the Terms; (c) you obtained from a third party who had the right to disclose it, without an obligation to keep such information confidential; (d) you independently developed without the use of Confidential Information and without the participation of individuals who have had access to it, or (e) is disclosed in response to a valid order by a court or other governmental body, or as otherwise required by law, or as necessary to establish the rights of either party under these Terms and as disclosed after prior notice to WATT E-School adequate to afford WATT E-School the opportunity to object to the disclosure.

12.    DISCLAIMER OF WARRANTY
 
Use of the Services is entirely at your own risk. WATT E-School disclaims all liability in connection with any interactions, correspondence, transactions, and other dealings that you have with any third parties, including without limitation Students or Tutors found on or through the WATT E-School Platform  (including on or via linked websites or advertisements) are solely between you and the third party including issues related to the content of third-party advertisements, payments, services, delivery of goods, warranties (including product warranties), privacy and data security, and the like). Under no circumstances will we be liable for any loss or damage caused by your reliance on the information in any content on the WATT E-School Platform. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content available through the WATT E-School Platform.

13.    INTERNATIONAL

The WATT E-School Platform may be accessed from countries other than Ghana. The WATT E-School Platform and the Services may contain products or references to products that are only available within Ghana. Any such references do not imply that such products will be made available outside the United States. If you access and use the WATT E-School Platform outside the United States, you are responsible for complying with all applicable local laws and regulations.

We make no representation that information on the WATT E-School Platform is appropriate or available for use outside the United States. Those who choose to access the WATT E-School Platform from outside the United States do so on their own initiative and at their own risk.

14.    HEADINGS
The headings and captions used in these Terms are used for convenience only and are not to be considered in construing or interpreting these Terms.

15.    ENTIRE AGREEMENT. SEVERABILITY
These Terms, together with any amendments and any additional agreements you may enter into with WATT E-School in connection with the Services, shall constitute the entire agreement between you and WATT E-School concerning the Services. If any part of these Terms is held to be unlawful, void, or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

16.    CONTACTS
 For additional information and in case you have any questions about these Terms, please contact support@watteschool.com.